The U.S. Consumer Product Safety Commission filed a lawsuit against Amazon in 2021, after identifying more than 400,000 hazardous products sold on the company's platform.

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.

Retailers hate returns; consumers need them. Is it possible to reconcile the two?

Making in-kind donations is good for the planet, good for the bottom line, and good from a public relations perspective.

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.

Over the last year, 73% or merchants saw impacts to their businesses from international shipping problems such as delays, damaged products or theft.

Out of 8,000 consumers surveyed, 63% said they took some sort of negative action after encountering delivery problems.