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Customer Relationship Management

gartner_-_noha_samara_-_the_value_of_true_collaboration_with_suppliers_and_customers-(540p).jpg

Watch: The Value of True Collaboration With Suppliers and Customers

July 9, 2024
Robert J. Bowman, SupplyChainBrain

Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.


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A photo of WIT Member of the Month Megan Junker

PACCAR Parts' Megan Junker Named Woman in Trucking Association's Member of the Month

July 2, 2024
SupplyChainBrain

Junker is the product director for electric vehicles at PACCAR Parts, having started with the company in 2018 working with dealer groups.


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A WOMAN SITTING ON HER LIVING ROOM FLOOR OPENS BOXES OF CLOTHES
SCB FEATURE

Taming the Dragon of Returns

June 27, 2024
Helen Atkinson, Managing Editor

Retailers hate returns; consumers need them. Is it possible to reconcile the two?


Read More
Aerial view of a cargo ship loaded in the Seattle harbor container terminal
THINK TANK

How Shipment Visibility Is Enabling Freight Forwarder Growth and Customer Loyalty

June 25, 2024
Trenton Chen, SCB Contributor

As supply chains grow more intricate and consumer expectations increase, the ability to track shipments in real time becomes a crucial component for forwarders striving to maintain a competitive edge.


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Boeing CEO Dave Calhoun speaking in front of a Senate investigations panel

Boeing Senate Hearing: Physical Threats Against Whistleblowers and 'Systemic Disregard' for Safety

June 18, 2024
Nick Bowman, Senior Editor

The new whistleblower alleges that Boeing has lost track of hundreds of potentially defective parts, and that those parts have been installed in new planes. 


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onerail_-_eddie_misicka_-_the_incredible_shrinking_inventory__what_to_do_about_it-(540p).jpg

Watch: The Incredible Shrinking Inventory: What To Do About It

June 18, 2024
Russell W. Goodman, SupplyChainBrain

Tracking inventory solely within the four walls of a warehouse isn’t enough to stop shrinkage, says Eddie Misicka, vice president of product and solutions at OneRail.


Read More
A PLANET SEEN FROM SPACE, COVERED LOOSELY IN BRIGHTLY COLORED TILES THAT ARE BREAKING AWAY
SCB FEATURE

In a Volatile Market, AkzoNobel Uses Adversity to Fuel Supply Chain Transformation

June 17, 2024
Ralph Henderson, Contributing Editor

As they weather the fallout from multiple sources of disruption to global commerce, importers and exporters are seeking ways to make their supply chains more resilient.


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Brown cardboard boxes floating above a laptop keyboard

'Lack of Trust' a Significant Barrier for Online Shoppers Ordering Across Borders

June 11, 2024
SupplyChainBrain

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.


Read More
ups_capital_-_can_merchants_handle_soaring_volumes_of_e-commerce_shipments__-_archita_prasad-(540p).jpg

Watch: Can Merchants Handle Soaring Volumes of E-Commerce Shipments?

June 11, 2024
Robert J. Bowman, SupplyChainBrain

The explosion of e-commerce activity set off by the COVID-19 pandemic is presenting merchants with the challenge of handling orders efficiently while meeting customer demands for speed, says Archita Prasad, vice president strategy with UPS Capital.


Read More
A visualization of a shopping cart with icons spread around it
THINK TANK

The Trillion-Dollar Problem for Retailers: Not Having Clean Data

June 6, 2024
Nicola Kinsella, SCB Contributor

A study by the IHL Group found that retailers miss out on nearly $1 trillion in sales per year because of out-of-stock items.


Read More
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Customer Relationship Management

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