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Customer Relationship Management

A Boeing 787 Dreamliner about to take off on a runway

Boeing Submits Safety Plan Amid New Allegations Over 787 Planes

June 3, 2024
SupplyChainBrain

Boeing will meet with senior FAA leaders weekly to monitor performance metrics, progress, and potential roadblocks for its new safety plan.


Read More
A group of packages with red bar codes hovering above each one

U.S. Online Retailers Lose Billions to Returns Fraud in 2023

May 30, 2024
SupplyChainBrain

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.


Read More
DIGITAL RENDERING OF TECHNOLOGY NETWORKS ACROSS PLANET EARTH ON A BLUE BACKGROUND.

BlueBox Systems Launches New Dashboard to Track Air, Ocean Cargo

May 29, 2024
SupplyChainBrain

The new data platform combines the company's BlueBoxAir and BlueBoxOcean systems to form a single dashboard to manage and monitor cargo. 


Read More
A Norfolk Southern sign on a porch outside a rail station

Norfolk Southern Agrees to $310M Settlement for 2023 Train Derailment

May 23, 2024
SupplyChainBrain

Norfolk Southern has also paid out an additional $780 million for environmental response efforts since the derailment.


Read More
A hand holding up a digital rendering of a shopping cart

Report: As E-Commerce Surges, Merchants Need to Fortify Supply Chains

May 23, 2024
SupplyChainBrain

Over the last year, 73% or merchants saw impacts to their businesses from international shipping problems such as delays, damaged products or theft.


Read More
The outside of a Williams-Sonoma store.

FTC Fines Williams-Sonoma for Deceptive 'Made in USA' Products

May 8, 2024
SupplyChainBrain

The FTC discovered that Williams-Sonoma mattress pads listed as "crafted in America from domestic and imported materials" were actually fully imported from China.



Read More
A DELIVERY WORKER WITH A HAND TRUCK LOADED WITH BOXES OUTSIDE A VAN PARKED IN FRONT OF A HOME CONSULTS A DEVICE

Survey: Brands Balancing Cost of Fast Delivery With High Demand

May 7, 2024
SupplyChainBrain

Nearly half of consumers surveyed said that they would be unlikely to purchase an item if the delivery time was too slow.


Read More
A WHIMSICAL LANDSCAPE HAS MANY COLORED, OPEN DOORS.
THE SUPPLYCHAINBRAIN PODCAST

Podcast | Thinking Beyond Cost: New Executive Priorities for Supply Chains

April 19, 2024
Robert J. Bowman, SupplyChainBrain

When it comes to setting priorities for managing the modern-day supply chain, executives can’t have it all.


Read More
A person typing on a laptop
THINK TANK

E-Commerce Boom: Easing Supply Chain Pressure with Omnichannel Supply Chains

April 16, 2024
Siddharth Priyesh, SCB Contributor

An omnichannel supply chain represents a paradigm shift in prioritizing customer experience, seamlessly integrating various sales channels like physical stores, online platforms and mobile apps.  



Read More
A YELLOW AND BLACK TRAFFIC SIGN THAT READS "VOLATILITY AHEAD"
THINK TANK

Five Trends That Will Drive Supply Chain Success in 2024

April 1, 2024
Chris Jones, SCB Contributor

Logistics and supply chain professionals are moving away from the short-term survival thinking that characterized the pandemic period.


Read More
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Customer Relationship Management

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