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Customer Relationship Management

Shipping containers stacked up at the Port of Portland

Port of Portland Finds New Operator for Terminal 6

December 16, 2024
SupplyChainBrain

The Port of Portland has managed T6 itself since 2017, making it the only West Coast container terminal with a public operator.


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A postal worker in a light blue shirt and navy blue cap, pushing a hand-cart stacked with white boxes across a city street

USPS Lowers On-Time Delivery Targets for 2025

December 12, 2024
SupplyChainBrain

Lawmakers on both sides of the aisle were critical of DeJoy's plan, pointing to concerns over disproportionate impacts on mail deliveries to rural communities.


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Gift boxes wrapped with bows moving along rows of a conveyer belt
SCB FEATURE

How Strong Economy, Year of Disruptions Defined 2024's Shopping Season

December 12, 2024
Nick Bowman, Senior Editor

According to the ICSC, holiday shoppers are planning to spend more than $700 on gifts this year — the most since 2018.


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THINK TANK

How Retailers Resolve the Sustainability vs. Cost Dilemma in E-Commerce Home Delivery

December 10, 2024
Johannes Panzer, SCB Contributor

Efforts by retailers and e-commerce brands to implement environmentally friendly home-delivery initiatives are frequently butting up against consumers’ financial constraints. 


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Businesspeople walking and talking in the office's corridor
SCB FEATURE

Using PR to Spread the Message of Corporate Social Responsibility

December 9, 2024
Robert J. Bowman, SupplyChainBrain

How does a business get the word out about its good deeds, without succumbing to the practice of empty corporate “virtue-signaling”?


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A woman in a grey jacket handing a credit card to a woman wearing a blue sweater, holding a key pad.

Businesses Face $20B in 'Swipe Fees' from Holiday Shopping Season

December 5, 2024
Nick Bowman, Senior Editor

The Merchant Payments Coalition estimates that swipe fees have increased by 50% since the pandemic, and hit a record $172 billion in 2023.


Read More
A square white and blue Amazon package sitting on a doorstep, surrounded by orange fall leaves.

Lawsuit Claims Amazon Excluded Low-Income Areas from Prime Deliveries

December 5, 2024
SupplyChainBrain

According to the lawsuit, when customers complained about slower delivery times, Amazon intentionally misled them to believe it was a coincidence.


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A miniature shopping cart with a large red gift bow on top of it, alongside red orb Christmas ornaments, all set against a glittery red background

Increased Consumer Confidence Will Boost Holiday Shopping

November 27, 2024
SupplyChainBrain

Thanksgiving spending is expected to rise by 1.8% year-over-year, followed by a projected 2.8% bump for Black Friday, and then a 3% increase in Christmas sales.


Read More
The front of a grocery store with large glass windows, orange walls, and "Sainsbury's" written in large orange neon letters across the top above the entrance.

Supply Chain Software Company Hit With Ransomware Attack

November 25, 2024
SupplyChainBrain

It's currently unclear whether the attack impacted Blue Yonder clients in the U.S., including Albertsons, Kroger, Proctor & Gamble and Anheuser-Busch. 


Read More
SP_Report-Thumb_A-Rep-White-House_595x841 v1a.png

2024 US Election: A Republican White House Emerges. What’s Next for the Auto Industry?

November 15, 2024
S&P Global Mobility

In this special report, S&P Global Mobility looks at issues specific to the auto industry and how the election outcome will impact issues important to the auto industry.


Read More
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Customer Relationship Management

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